Shipping policy
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Shipping Policy
Shipping
We process all orders within 1–2 business days after receiving payment.
After shipment, you will receive a shipping confirmation email with a tracking number so you can track your order at any time.
Delivery Times
- Canada: 5–8 business days
- Germany: 5–8 business days
- Austria: 5–8 business days
- Switzerland: 6–10 business days
- Rest of EU countries: 6–10 business days
- International: 7–15 business days
Please note that delivery times may vary slightly during holidays or due to unpredictable logistical delays.
Shipping Costs
Free shipping on all orders within Canada and USA.
Shipping costs for international orders will be automatically calculated and displayed during checkout.
Order Tracking
As soon as your order has been shipped, you will receive an email with your tracking number. Tracking details will become active within 24–48 hours after dispatch.
Undeliverable Shipments
Please ensure that your shipping address is complete and correct. Wrenfield assumes no responsibility for delays or additional costs caused by incorrect address information.
Damaged or Lost Shipments
If your order is damaged or lost during transit, please contact our customer service at cleopattis7886322@outlook.com. We will review the case as quickly as possible and find a suitable solution together.